Frequently asked questions

On the Retractable 3m the webbing is wound inside a housing on the ratchet. Pull out the length you need, hook up and ratchet tight. When you release, the webbing winds back into the housing instead of ending up in a knotted pile in the tray. No loose tail, no re-rolling by hand.

Both are 25mm ratchet straps. The Retractable 3m adds the retracting housing, so the strap packs itself away. The Originals 3.5m is a standard ratchet strap with no housing, an extra half metre of length and the lowest price per strap.

Retractable: 25mm wide, 3m long, sold as a 2-pack. Originals: 25mm wide, 3.5m long, sold in 2, 4 and 6-packs.

Use at least two straps on any load, keep within the load limit for your strap, and re-check tension after the first few kilometres. A strap is only as strong as the anchor point it's hooked to.

If you need the rated load for a specific job, contact us before you buy and we'll confirm the figure for that strap.

The Retractable's housing is built to keep water out, so rain, mud and salt spray don't seize the mechanism. After a saltwater trip, rinse with fresh water and let it dry before you wind it away.

The Retractable 3m comes in printed webbing designs: Flames, Green Camo, Cash Money, Beer, Skulls and USA Flag. Not every design is in stock all the time; the product page shows what's available right now.

1. Hook one end to a solid anchor point.
2. Pull the webbing out of the housing to your second anchor and hook on.
3. Work the ratchet handle until the load is firm, then close the handle.

Check the load can't shift, then re-tension after the first few kilometres.

Open the ratchet handle all the way to release the tension, unhook both ends and let the webbing wind back into the housing. Keep a hand on the hook as it retracts so it doesn't whip.

Dirt bikes, ute trays, trailers, camping gear, tools and toys. Anything that needs to stay put on the road. Rate your anchor points too: hook to a proper tie-down point, not trim or plastic.

Free Australia-wide shipping on orders over $199. Under $199, Standard and Express rates are calculated for your address at checkout before you pay. No code needed for free shipping; it's applied automatically.

Every order ships from Burleigh Heads on the Gold Coast, QLD, within 2-3 business days of payment. Pick Standard or Express at checkout; delivery estimates are shown before you pay. You'll get a shipping confirmation email with tracking as soon as your order leaves us.

Australia-wide delivery is standard. If you're outside Australia, contact us with your address before ordering and we'll confirm whether we can ship to you.

Use the "View your order" link in your order confirmation email, or sign in to your account. Both open your order status page, which updates with tracking once the order ships. Full steps are on the Track order page.

We don't offer refunds or exchanges for change of mind, so please choose carefully. If you'd like a different design or pack size, contact us before your order ships. Faulty or damaged straps are always covered; see our Refund policy.

Send us your order number and a couple of photos as soon as you notice and we'll sort it out with a replacement or refund, as covered by the Australian Consumer Law.

Your straps are covered by the consumer guarantees under the Australian Consumer Law, so a faulty strap is repaired, replaced or refunded. We don't offer a separate manufacturer's warranty. See the Warranty page for how to make a claim.

Straps are sold in packs, because that's how you use them. The Retractable 3m comes as a 2-pack (add two or three packs for four or six straps). The Originals 3.5m comes in 2, 4 and 6-packs, each listed with its price per pack.

Yes. Send the product, quantity and delivery postcode through the contact form (choose "Business or bulk order") and we'll come back to you with pricing and lead time.

Get in touch as soon as you can with your order number. If it hasn't shipped yet we'll do what we can to change or cancel it.

Checkout is handled by Shopify, so your card details never touch our servers. The payment methods available to you are shown at checkout.