Shipping policy

Last updated: 2 October 2026

Where we ship from

All orders are packed and dispatched from our warehouse in Burleigh Heads, Queensland, Australia.

Where we ship to

We ship to addresses within Australia.

Shipping rates

Standard shipping is free on Australian orders over $199 AUD.
For all other orders, the shipping rate is calculated at checkout from your delivery address and shown before you pay.
Express shipping is available at checkout for an additional charge.

All prices are in Australian dollars and include GST.

Dispatch and delivery times

In-stock orders are dispatched within 2-3 business days of payment (Monday to Friday, excluding Queensland public holidays).
Orders are sent with Australia Post or another carrier we choose and delivery estimates are shown at checkout. Those estimates are the carrier's and start from dispatch, not from the time you order.
Delivery to regional and remote areas can take longer.

We are not responsible for carrier delays outside our control, but if a parcel is running well past the estimate, contact us and we will chase it.

Tracking

Every parcel is tracked. You will receive a shipping confirmation email with a tracking link when your order leaves the warehouse. You can also check the order status page linked from your order confirmation email.

Incorrect address, lost or damaged parcels

Check your address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery; a re-shipping fee may apply.
If a parcel is confirmed lost by the carrier, we will replace the order or refund you in full.
If your order arrives damaged, keep the packaging, take photos and contact us within a reasonable time so we can sort it out under our Refund policy and the Australian Consumer Law.