Refund policy

Last updated: 2 October 2026

This policy applies to purchases from Strap Onz (STRAPZ PTY LTD, ABN 34 681 430 633) through straponz.com.au. It sits alongside, and does not limit, your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or not as described

If a strap arrives damaged, is faulty, or is not what you ordered:

Contact us at hello@straponz.com.au within a reasonable time of noticing the problem, with your order number, a description of the issue and a photo.
We will tell you whether we need the product back. If we do, we cover the cost of returning a faulty product.
Once the problem is confirmed, we will repair, replace or refund the product, at your choice for a major failure.

Refunds go back to the original payment method.

Change of mind

We do not offer refunds or exchanges for change of mind. Please choose carefully.

Exchanges

If you would like a different design or pack size, contact us before your order ships; once dispatched, exchanges are handled under the Australian Consumer Law terms above.

Processing time

We process refunds within 5 business days of receiving the return or confirming a fault. Your bank or card issuer may take additional days to show the credit.

Returns address

Returns are sent to our Burleigh Heads, QLD warehouse. We will give you the full address when we confirm your return; please do not send anything back without contacting us first.