Shipping
- Free shipping
- Australia-wide on orders over $199, applied automatically at checkout
- Ships from
- Burleigh Heads on the Gold Coast, QLD
- Dispatch
- Within 2-3 business days of payment
- Under $199
- Standard and Express prices shown for your address at checkout, before you pay
- Shipping confirmation
- Emailed as soon as your order leaves us, with tracking
- Overseas
- We currently ship within Australia only
Every rate and delivery option is shown at checkout before you pay, so there are no surprises. Need straps for the weekend? Pick Express.
What happens after you order
Order confirmation
An email with your order number lands straight away. Check the address on it; if anything's wrong, contact us before it ships.
Packed in Burleigh Heads
Your straps are packed and handed to the carrier from our base on the Gold Coast.
Shipping confirmation
A second email confirms it's on the way, with tracking where available. Your order status page updates as it moves. See Track order.
Returns
Changed your mind?
We don't offer refunds or exchanges for change of mind, so please choose carefully. Want a different design or pack size? Contact us before your order ships. The full terms are in our Refund policy.
Damaged or faulty?
Send your order number and a couple of photos as soon as you notice. We'll repair, replace or refund it under the Australian Consumer Law. See how claims work.
How to start a return
Message us
Use the contact form with your order number, what you're returning and why. Photos help if something's damaged.
We confirm the details
We'll reply by email with the return address and anything else you need to know before you post it.
Refund or replacement
Once the return is checked in we'll process the refund to your original payment method, or send the replacement, and email you either way.